Job Opportunity at HCL Technologies Limited
Position: Customer Support Associate
Qualification: Any Graduate
Experience: Freshers / 0 to 1 year
Skill Set:
- Proficient in MS Office (Excel, PowerPoint).
- Excellent customer service skills.
- Excellent communication skills both verbal and written are mandatory.
- Problem-solving mindset.
- Ability to multitask.
- Able to work well both independently and as part of a team.
Job Description: As a Customer Support Associate, you will be part of an international voice process for a renowned banking process. Your responsibilities will include:
- Responding to clients via both voice and written communication to ensure timely and satisfactory outcomes.
- Handling queries related to Experian, products, services, data, and client accounts.
- Managing multiple client queries simultaneously.
- Using workflow tools to efficiently manage your workload.
- Contributing to the achievement of team targets, including service levels and quality measures.
- Maintaining accurate records of customer communication and discussions using the appropriate internal systems.
- Utilizing available knowledge tools to ensure correct processes are followed and the right questions are asked at the right time.
- Collaborating with internal teams to resolve client queries and issues.
- Ensuring that good client/consumer outcomes are at the center of all operational activity and decision-making.
- Delivering exceptional client and consumer service, aiming to exceed expectations.
Interview Dates: 26 December – 27 December
Interview Timing: 11:00 AM – 3:30 PM
Venue: HCL Technologies AMB 6, 8, South Phase, MTH Road, Sidco Industrial Estate, Ambattur, Chennai, Tamil Nadu 600058
Contact: HR Nivethitha / Nikhil
Perks:
- Cab facility is available (Home pickup & Drop).
- 6 Days working (Mon – Sat).
- Immediate joiners required!!!