Process Delivery Specialist – Collections Analyst – Naga
Job Description:
• Manage assigned AR portfolio
• Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
• Respond to inquiries from internal and external customers
• Do a reconciliation of accounts or research on disputed AR
• Coordinate resolution of customer disputes
• Prepare or update Desktop Procedures (DTP)
Qualification:
• Bachelor’s Degree in Finance, Accounting or other Business-related course
• Good working knowledge of Accounts Receivables (AR)
• Good understanding of Business to Business (B2B) collections concepts.
• Ability to manage volume of accounts and work independently.
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Good relationship-building skills and should be a Team Player
• Proficient in using MS Excel.
• Good communication skills, both in spoken and in written English, and has neutral accent
Preferred Technical:
▪ At least 1 yr. experience in collecting from corporate customers
▪Knowledge of various collection techniques is required
▪Knowledge of SAP or any collection tool will be an advantage
▪Experience in Customer Service/AR support or handling customer inquiries will be an advantage