Infosys BPM Walk-in on 15th Nov’ 2023 for Freshers & Experience

Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment

Infosys BPM Walk In

Job description:

We are hiring experienced professionals for the voice process. Please walk in for interview on 15th Nov 23 at the Bangalore location.

Note: Please carry a copy of this email to the venue and make sure you register your application before attending the walk-in. Please use the below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-168513

Please find below the Job Description for your reference:

Job Location: Bangalore

Shifts: 24*7

Skill – Voice, UK Banking Process

Exp – 0-2 Years

Qualifications: Graduate

Responsibilities:

Resolving customer queries over call
• Queries pertaining to the Credit Cards
• Meeting all KPI targets including Quality, NPS and Schedule Adherence
• Handling escalations and complex queries.
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Desired/Preferred skills :

Chargeback knowledge,
MasterCard/VISA Regulations
Credit Bureau Knowledge
UK Culture
UK financial regulations
Credit card life cycle
Credit Card fraud knowledge
Chargeback knowledge
MasterCard/VISA Regulations
Credit Bureau Knowledge

Must have skills

• Active Listening skill
• Analytical skill
• Escalation management
• Handling Difficult Conversation
• Credit Card Fraud knowledge
• Driving advocacy for the client
• Problem solving & decision-making skill

Documents to Carry:

• Carry a print of your updated resume;
• Carry any 2 photo Identity proofs (PAN Card/Driving License/Voter ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is a must for Security Clearance.