Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment
Infosys BPM Walk In
- Qualification: Any Graduate
- Experience : 01-04+years
- Job Location: Bangalore
- Role: Service Desk process
Job description:
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODirect-121907
Things to remember while entering the campus:
- Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
- would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
- Please wear masks, & follow Covid protocols
- Please carry Headset/Earphone
- No person apart from candidate will be allowed to the interview venue.
Documents to Carry:
- Carry 2 Copies of printout your updated resume
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description:
Title :: Service desk
Job Location: Pune and Bangalore
Education: Any Fulltime Graduate
Experience : 1 to 4 years
Job Description::
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates
- Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
- Excellent communication skills CEFR :: B1, C1, C2
- Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
- Knowledge of Incident Management lifecycle
- Aware of current role SLA and Metrics handled
- Talents should be based out of Bangalore or Pune
- Work from Office is mandatory, No option of hybrid and WFH
- 24*7 Shifts is mandatory
- Mandatory B2C chat process experience(B2B will not be considered)
- Recent project/Process should be based on chat
- Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
- Multiple chat/Dual chat experience is required
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
- Original Government ID card is must for Security Clearance