Service Desk Analyst | Job ID : 270920
Location : Bangalore
Experience : 1 to 8 Years
Job Description :
The candidate will be engaged in resolving L1 only technical queries and basic troubleshooting for international clients by connecting with them on call, email, remote and resolving issues like login, application installation, password locked, etc.
Excellent English Communication is a must.
Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
Should have knowledge on basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues.
Willingness to work in any shifts including night shifts
Accountable to answer customer requests and assisting customer
Should be flexible for voice support
Ability to understand customer issue and route to appropriate team
ITIL/ MCP Foundation certified (Good to have, not mandatory)
Must be a strong cross-team collaborator
Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
Basic knowledge about Systems, backup and Network
Ability to drive higher Customer Satisfaction and maintain the defined SLA’s and KPI’s
Qualifications :
BACHELOR OF ARTS, BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE
Please use the below link to register for EP number (Application No.):
Step 1: Visit https://ibegin.tcs.com/iBegin/
Step 2: Click to login
Step 3: Click New user (Register with us)
Step 4: Select “BPO” in areas of interest and complete the registration. (Fill the details)
Step 5: Once completed, your TCS no. would be generated which starts from EP2023XXXX.
Step 6: You will receive the EP number on your personal e-mail ID.