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Process Specialist – Gurugram
Job Description:
Customer Orientation & Centricity
– Exceptional customer service focus, including attention to detail and producing quality results
– Ability to comprehend complex and variable Customer Queries.
– Ability to summarize the situation and be able to articulate the response on the Query received
Problem Solving and Decision making
– Attention to detail
– Ability to unpack customer issue – Layer by layer
– Ability to navigate through unknown and look for solution
Aptitude & Logical Reasoning
– Ability to intrepret Customer’s situation and connect the dots to the available resources & solution
– Requires good analytical skills in order to validate complex & dynamic queries
– Ability to prioritize & organize tasks
Ownership & accountability
– Ability to take end-to-end ownership of a task and see it through completion
– Manage multiple handoffs and information flow from diverse sources
– Demonstrate accurate application of logical and analytical reasoning towards performing while data processing
Communication
Reading & Comprehension skill
– Strong ability to interpret and make sense of directly stated needs and identify hidden / unstated needs that were not literally given
– Excellent command of a broad range of vocabulary, allowing themselves to express themselves clearly and appropriately
Listening & Spoken Language Skill
Qualifications & Experience :
MBA HR/Bachelors/Post Graduate/ MBA(Except Technical Graduate)
– 0-6months of experience