Wipro Job Opportunity for Freshers | Analyst | HelpDesk | 0 – 3 yrs | Apply Now
Service Desk Analyst – Poland
Location: GDANSK, Poland (Remote for now) Hybrid
Experience: 0 to 3+ Years
Job Description:
Providing Technical support to customers on phone or chats to solve their technical problems reported.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network or computer issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Qualification:
University degree or High school degree with education in the field of computer is an added .
Prior experience in tech support, desktop support, or a similar role.
1-3+ years of experience in IT support/Customer service role is required
Attention to detail and good problem-solving skills.