Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.
Wipro Walk In
- Qualification: B.Com , B.Sc , Other Graduate, B.A , B.Tech/B.E. , B.B.A/ B.M.S , BCA ,MCA , M.A , M.Tech , M.Com , MS/M.Sc(Science)
- Experience : 00-01+years
- Role: International Voice Process
- Job Location: Kolkata
Job description:
1- Fielding all incoming help requests from clients via telephone .
2- Record, track, and document all queries received, problem-solving steps taken and total successful resolutions .
3-Follow standard processes and procedures to resolve all client queries
4- Ability to learn and apply detailed procedures
5- Handle complaints and objections effectively should try to resolve the same without escalation
6- Probing and discovering customers needs and understand customer view point
7- Transfer incorrect customer contact to the correct department
Desired Candidate Profile
1- Candidates should be having excellent communication skills.
2- Candidates should be comfortable in Working from office Hours.
3- Candidates should be comfortable in working for US shift ( core night shift).
4- Candidates should have Basic understanding of the components of a computer and peripherals
Perks and Benefits
1- One way drop facility of Cab.
2- Benefits and allowances
Interested Candidates can share their updated Resumes over shahira.sabir@wipro.com