Zoho Corporation hiring fresher graduates with excellent verbal and written communication skills and proficient in offering phone-based support customers for the role of Technical Support Engineer.
Job Designation : Technical Support Engineer
Qualification : Any Graduation
Experience : Freshers
Skill Set :
- Excellent verbal and written communication skills
- Proficient in offering phone-based support customers.
- Good analytical and problem solving skills
- Interested in learning new technologies.
- Need to be open to relocation and working night shifts.
Job Description :
- Be the face of Zoho with prospects, customers and partners
- Engage in voice, email and chat based support
- Diagnose and solve application issues
- Understand and analyze the needs of the users and provide timely solutions
- Handle product demos, implementation and trainings
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
LOCATION : Chennai, Tamil nadu, India